ZT99 Privacy Policy — Your Data Is Safe With Us

1 Introduction

Zt99 (referred to as "we", "us", or "zt99") takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect when you use the zt99 platform, how we use it, who we share it with, and how you can control your own data.

By using our services through the zt99 website, mobile app, or any other channel, you agree to this Privacy Policy. This Policy is part of our Terms & Conditions' as an integral part.

2 What Information We Collect

Operating the zt99 platform requires collecting certain types of information. We only collect what is strictly necessary to deliver our services.

A) Information collected at registration

• Full Name (as per National ID)
• Date of Birth & Age Verification Details
• Mobile Number & Email Address
• Current & Permanent Address
• Occupation & Source of Income (as part of the KYC process)

B) Documents for identity verification

• Copy of National ID Card
• Passport or Driving License (where applicable)
• Bank Statement or Proof of Payment

C) Automatically collected information

• IP Address & Device Information
• Browser Type & Operating System
• Activity Logs & Session Data on the Platform
• Gaming History & Transaction Records
• Data collected through cookies and tracking technologies

3 How Your Information Is Used

Zt99 uses collected data only for specific, defined purposes. We never use your information beyond what is necessary.

• Account Management: To complete registration, login, and identity verification processes.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your issues and respond to your queries.
• Security Assurance: To prevent fraud, money laundering, and misuse.
• Legal Liability: To comply with applicable laws and regulatory requirements.
• Service Improvement: To improve the platform and enhance your experience.
• Promotional Communications: To inform you about bonuses and offers, if you have opted in.

4 Who Your Information Is Shared With

Zt99 never sells your personal information. In certain limited circumstances, restricted data may be shared with trusted partners.

Lawful Basis for Sharing Data

• Payment Provider: To process transactions via bKash, Nagad, Rocket, and other mobile banking services.
• Game Provider: Only gaming-related data is shared with third-party game software providers.
• Law Enforcement: In compliance with government or judicial orders under legal obligation.
• Security Partners: With verified services for fraud detection and prevention.
• Corporate Changes: In the event of a merger or acquisition, this Policy will continue to remain in effect.

5 Cookie Policy

The zt99 website and app use cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Essential for the platform to function properly — covers login sessions and security tokens.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Helps us analyse platform usage and improve our services.
• Security Cookie: Used to detect fraud and ensure secure connections.

You can disable non-essential cookies through your browser settings, though some platform features may be limited as a result.

6 Data Protection Measures

Zt99 uses industry-leading technology to keep your data secure. Our security infrastructure is multi-layered and continuously updated.

• TLS/SSL Encryption: All data transmissions are secured with 256-bit encryption.
• Firewall & IDS: Advanced firewall and intrusion detection systems are active 24 hours a day.
• Two-Factor Authentication: Two-factor authentication for account access.
• Regular Audits: Regular system audits conducted by independent security experts.
• Data Backup: Encrypted off-site backup system — your data is never lost.
• Restricted Access: Only authorized personnel have access to the necessary data.

7 Your Rights

Zt99 believes you have full ownership over your personal data. We uphold the following rights.

• Right to Know: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections or updates to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data beyond what is required by legal obligations.
• Right to Restrict Processing: You may request that the use of your data be restricted to specific purposes.
• Right to Portability: You may request your data in a convenient, portable format.
• Right to Object: You may request to opt out of marketing communications.

To exercise these rights, please contact our support team. We typically respond within 30 business days.

8 Third-Party Services

The zt99 platform integrates third-party game providers, payment processors, and other services. These third parties may have their own privacy policies.

• Only the minimum necessary data is shared with third-party partners.
• All partners are regularly audited to ensure they meet zt99's data protection standards.
• We recommend reading the privacy policy of any third-party service before use.
• Zt99 is not responsible for third-party data practices, but we carefully vet all partners we work with.

9 Minor Protection

Zt99 strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• Additional age verification may be required if there is any suspicion of underage use.
• If a user is identified as a minor, their account will be immediately suspended and all associated data will be deleted.
• If a parent or guardian believes their child is using zt99, please contact us immediately.

To learn more about responsible gaming, visit our Responsible Gaming Page page.

10 Right to Policy Updates

Zt99 reserves the right to update this Privacy Policy as needed. Members will be notified of any significant changes in advance via email or platform notification.

• The date of any changes will be clearly stated at the top of the page.
• At least 7 days' advance notice will be given for any significant changes.
• Continued use of zt99 after any changes will be considered acceptance of the updated policy.

11 Contact Us

For any questions about our Privacy Policy, to exercise your rights over your data, or to raise a concern, please contact our Data Protection team.

• Email: [email protected]
• Live Chat: Contact us directly via the live chat option on the platform
• Response Time: Typically within 24–48 hours

We take your concerns seriously and work to resolve them as quickly as possible.