ZT99 FAQ — all your questions answered in one place

No. Under zt99's rules, each person may only operate one account. Attempting to open multiple accounts may result in all accounts being suspended and any bonuses being cancelled. For more details, Terms & Conditions Read.

On the login page and click "Forgot Password?" An OTP code will be sent to your registered mobile number. Use that code to set a new password. The entire process takes just 2-3 minutes.

Yes, KYC (Know Your Customer) verification may be required before processing large withdrawals. You will need to submit a copy of your national ID or passport. Verification is typically completed within 24 hours.

To change your mobile number, please contact our 24/7 support team. After verifying your identity, the team will update your number for you. Direct changes from within your account are restricted for security reasons.

Playing at zt99 every day earns you a cashback percentage of your previous day's total bets. Cashback is automatically credited to your account each morning and is available to active account holders only.

Not directly. To withdraw bonus funds, you must meet the applicable wagering requirements — typically 15 to 30 times the bonus amount. Once the conditions are fulfilled, any winnings from the bonus can be withdrawn.

When someone registers at zt99 using your referral code or link and makes their first deposit, you'll earn a referral bonus. The bonus amount is based on their deposit. You can find your referral code in the "Refer" section of your account.

The minimum deposit at zt99 is just BDT 300, and the minimum withdrawal is BDT 500 — amounts set with everyday Bangladeshi players in mind so anyone can get started with ease.

Withdrawals are usually processed within 15 minutes to 24 hours of submitting a request. bKash and Nagad transfers are typically faster. First-time large withdrawals may take a little longer due to the verification process.

Wait 5–10 minutes first. If it still hasn't arrived, contact our support team with your transaction ID or a screenshot. Issues are usually resolved within 1 hour. Network delays can sometimes be the cause.

zt99 does not charge any deposit fees. However, your payment provider (such as bKash or Nagad) may apply their own transaction charges. Please refer to the respective payment service's terms for details.

zt99 Live Casino offers dealers in both Bangla and English, giving Bangladeshi players the option to enjoy games in their local language. On the Live Casino page for direct access.

In the Sports section You can bet on more than 30 sports, including cricket, football, tennis, badminton, and basketball. Live and pre-match betting is available for all major tournaments, including the IPL, World Cup, and Premier League.

Yes, all games at zt99 use RNG (Random Number Generator) technology, audited by independent third parties. This means game outcomes are entirely random with no possibility of manipulation. Live games are run by real dealers.

Log in to your account, go to the Settings section, and enable 2FA under the "Security" option. From that point on, you'll receive a one-time OTP code on your mobile each time you log in, adding an extra layer of protection to your account.

If you suspect unauthorized access to your account, change your password immediately and notify our support team. The zt99 security team will investigate promptly and take the necessary action. Never share your password with anyone to keep your account safe.

Yes, the zt99 app includes every feature available on the website — Live Casino, slots, Sports Betting, deposits, withdrawals, bonuses, and more. The app also offers the added benefit of push notifications and faster loading times.

Before installing on Android, enable "Unknown Sources" or "Install Unknown Apps" in your device settings. On iOS, you may need to complete a trust configuration after downloading. If you still run into issues, app page View the detailed guide or contact our support team.